How to Grow a Customer Service-Oriented Business
How do you make a customer happy? Surveys on customer satisfaction produce one common result on this and that is services. It doesn’t matter if you are a company that offers products or services because one way to measure the success of a company is based on its services.
So what are the ways that you can do to make your customers happy based on your costumer services? There is variation on the level of s costumer service offers depending on the company. But if you are serious about delivering quality customer service to your customers, you need to apply some tips.
Greet with a Smile
The moment a customer enters your store, he or she needs to be welcomed and one way to do that is to give your customer a smile. It is already proven and tested that smiling gives you a better mood thus, making you happy. By giving your smile to a customer, you are actually building a good impression to them. With that impression, the customer may be able to share his or her experience to others. This is already a word-of-mouth.
Trained Customer Service Employees
It is a fact that there are really customers that are moody and high-tempered. One way to immediately respond to this situation is when you allow your employee to do his or her part in calming the customers. But you should not assume that all of your employees have the knowledge to handle customers that is why it is mandatory to a company to have a regular seminar and training for customer handling. This way, you are always confident that no matter how difficult a customer can be, any of your employees can handle him or her. Trainings must be conducted regularly so you need to allot a specific budget for your trainings.
Systematic Business Operations
It is very important that you have a systematized process flow for your business. This means that you have a good choice of computer software to help in your day to day operations and that you have properly designated the tasks. Also, it is recommended to have a regular meeting with your employees to discuss issues on the company and also ways to improve your service. This way, your leader will be able to share the ultimate goals that your company is aiming.
Another customer service technique is the add-on service wherein you will be required so as to help attract more customers for you business. Add-on services may vary from a small act of gesture like offering coffee or by having a waiting lounge where magazines and television are available, too. This will require additional budget but it will be worth it.
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